# incidents

ref: INC-2026-0002
title: ISP link down — Sunyani branch
severity: High
status: Open
category: ISP / WAN Issue
reported_by: Branch Manager
assigned_to: Nelson Ocloo
location: Sunyani Branch Office
affected: Internet users, VPN tunnels to HQ
start_time: 2026-06-26T08:00
created_at: 2026-06-26 01:54:04
updated_at: 2026-06-27 03:13:47
description:
MTN fiber link at Sunyani branch completely down. All 45 staff unable to access internet or HQ systems via VPN.


ref: INC-2026-0003
title: CCTV NVR storage full — Site B
severity: Medium
status: Open
category: Configuration Error
reported_by: Security Officer
assigned_to: BorderIT Support
location: Site B — Warehouse
affected: CCTV recording system, 16 cameras
start_time: 2026-06-26T10:30
created_at: 2026-06-26 01:54:04
updated_at: 2026-06-26 01:54:04
description:
NVR at Site B stopped recording due to full storage. Cameras are live but no footage is being retained. Storage fills every 14 days with current settings.


# timeline

timestamp: 2026-06-26 01:53:35
action: Incident created
actor: Nelson Ocloo
note:
Core Cisco Catalyst 3850 switch lost power unexpectedly causing complete loss of connectivity for all users across the main building. Approximately 120 users affected. Internet services, CCTV and IP phones all went down.


